Technical Support

Dynamic Solutions - International (DSI) is pleased to offer comprehensive and timely technical support to our clients. DSI regularly customizes EFDC_Explorer for clients to meet specific project needs. Such customization may range from alterations of pre- and post-processing functionality for EFDC_Explorer, to coding new or previously unutilized functions within EFDC. DSI can also provide expert advice in problem solving, modeling applications and project development.

 

  

 

 

Users who require technical support in their use of EFDC_Explorer have a wide range of options - from a day to solve a technical problem, to four weeks or more to support any level of modeling task. DSI tracks the support hours expended/remaining and can provide on demand reports for the user. Users may refill their technical support credit at anytime. User support hours are valid for one year after purchase. Please contact us at ee_sales@ds-intl.biz to purchase support credit.

Please note that the only free support that we provide for EFDC_Explorer is related to installation problems and bug issues.